CONTACT

Street Address:  Level 1/116 Hardware Street, Melbourne Vic 3000 
  Postal Address: P.O Box 14093, Melbourne 8001, Vic.
Phone: 03 9605 1900
  Fax: 03 9602 2355
  Freecall: 1800 049 871
Email: info@vacro.org.au  accounts@vacro.org.au
  Web: www.vacro.org.au

PRIVACY AND YOUR PERSONAL AND HEALTH INFORMATION

VACRO respects your privacy and takes its own responsibilities regarding your privacy very seriously.  This statement explains how we collect, hold, use and disclose your personal and health information. Some of this information is also contained in the Clients' Rights and Responsibilities brochure. You can read the client grievances and complaints policy here.

WHY DO WE COLLECT INFORMATION ABOUT YOU?

Personal and health information is information or an opinion about an individual who can be identified.  We collect your personal information so that we can:

  • Understand your requirements and identify the relevant program, support and assistance that is right for you;
  • Plan and improve our services;
  • Ensure adequate risk reduction for all concerned;
  • Manage complaints, disputes or legal proceedings;
  • Prepare funding submissions and reports;
  • Undertake research and compile or analyse statistics;
  • Promote our services;
  • Improvement awareness and understanding of the criminal justice system and advocate for new services or policy development.

This information may include referrals and assessments, case-notes mental health, medical history, offending history, court reports, supervision notes and case reviews.

WHAT YOU CAN EXPECT FROM US

You will be informed about the personal and health information we need to collect about you, why we collect it and how it will be used and handled;

Your information will be kept accurate, up to date as far as possible, secure and confidential;

Limitations to confidentiality will be explained to you;

We will only release identifiable information about you if you agree or if required by law, such as in a medical emergency, or if there is a serious threat to your health and well-being or that of someone else;

If we use your information for reporting and planning, it will not be identifiable.

YOUR RIGHTS AND RESPONSIBILITIES

You can access the information that we collect about you, except where this is prohibited by law.  You can also correct your information if you believe it is inaccurate, not up to date, misleading or not complete.  We will respond to you within 30 days of receiving your request.

To assist us keep your information up to date, we ask you to notify us promptly of any change of address, contact details or circumstances.

CONTACTING US ABOUT YOUR PRIVACY

Contact your caseworker or VACRO’s Privacy Officer if you have questions regarding the way your information is being handled, or if you wish to access or change it, or if you have a complaint about the privacy of your information:

VACRO Privacy Officer
Level 1 116 Hardware Street
MELBOURNE VIC 3001
Tel: 96051900

If you are not satisfied with the way we handle your complaint, or deal with your concerns you can make a formal complaint to:

Health Services Commissioner 
Complaints and Information
Tel: 1300 582 113
Email: hsc@health.vic.gov.au 
Website: www.health.vic.gov.au/hsc  
  Australian Privacy Commissioner
Tel: 1300 363 9922 
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au 

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Victorian Association for the Care & Resettlement of offenders
Level 1/116 Hardware Street Melbourne VIC Australia 3000
P +61 3 9605 1900 | Free: 1800 049 871 | F +61 3 9602 2355 | E info@vacro.org.au

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